Warranty
What our warranty covers, and for how long
Keep the product details close
Keep the paperwork with the chairs.
File the order reference where the shop keeps its oven manual, so a claim starts with the right model. Non-swivel metal chairs and stools carry 7 years, most other pieces carry less, and the product page says how long.
Warranty coverage follows the applicable product terms, rather than the appearance of a collection or an inspiration image. Read the information below and contact the team with the order reference when you need help with a specific item.
Contact the teamFrom the furniture collection
Furniture in a cafe works harder than furniture at home, and the warranty is written for that: normal commercial use, for the original purchaser. It is a limited warranty. What it covers is a flaw the piece already carries on the day it reaches you: bad material, or poor workmanship.
How long each piece is covered
By the kind of piece:
- 7 years: metal chairs and metal stools, as long as they don't swivel.
- 3 years: selected models among the wood side chairs and wood stools.
- 1 year: wood chairs and stools with arms, metal chairs and stools that swivel, every table base, indoor tables whose top is something other than solid wood, and the remaining wood chairs and stools.
- 6 months: tops of solid wood, plus every chair, table and stool for the patio.
When a product's period is clear, you'll find it on that product's page.
What it does not cover
Ordinary wear from a busy shop is not a defect, and neither is the way solid wood moves with the seasons. The warranty also leaves out misuse, alterations, cleaning with the wrong products, unfinished products, components bought on their own, indoor pieces put outside, and patio pieces nobody looked after. Damage in transit is a matter for the carrier, handled as a freight claim, not under the warranty.
A seat cover that splits along a seam that was never sewn right is a defect. A seat that cracked because somebody stood on it to change a light bulb is misuse.
Tell us within three days
Open the cartons the week they come, not the month. Inspect what arrives and send notice of any defect within three days of receipt. The sooner the pieces come out of their cartons, the sooner you know. A stack of cartons left in the back room for two weeks can cost you the claim.
Making a claim
Write to sales@commercialcafefurniture.com, subject line beginning CLAIM, and send:
- your order reference
- a sentence or two on what has gone wrong, and when you noticed it
- three kinds of photo: one of the whole piece, one close on the fault, one of each label
Putting it right
If the claim holds, we pick how to settle it: mend the piece, send a new one, or credit back the price. Keep the order confirmation and the delivery paperwork together, so the purchase date and the item are easy to show. A folder by the till with every furniture order in it saves an afternoon of searching when a claim comes up.
Look after it and it looks after you
Clean with mild soap and water, never with whatever is strongest under the sink, keep indoor chairs indoors, and give patio pieces a rinse, a place to drain and a cover when autumn comes. The materials guide covers each finish. Freight damage follows the steps on the delivery page, and returns that are not defects follow the returns page.