How to order
How an order goes from basket to your shop floor
From selection to order
Build the order one line at a time.
Each chair, stool or table you set up becomes its own line, and two finishes of the same chair make two lines. We ship from eight pieces, and tables count toward that number along with the chairs.
Check the basket before sending it, including the quantities and delivery address. No payment is taken online when the request is submitted. The order review provides the freight and payment details for the selected furniture.
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Ordering here is closer to placing a trade order with a supplier than tapping a card at a checkout. You choose, we read, you approve, then you pay. Nothing is charged when you press send.
Pick the pieces
Start in the catalog or in a category such as cafe chairs or bar stools. Each product page lists the size in inches, the materials and the warranty period where it is clear. Measure your floor, your counter and your window ledge before you fall for a stool: a 42-inch ledge and a 36-inch counter want different stools.
Set the options and watch the price
Choose the frame finish, the seat, the color and the size the page offers. The figure shown is what that exact combination costs. Change the seat from wood to vinyl and the price moves with it.
Every set of options becomes its own line. Twelve chairs in one finish and twelve in another are two lines on the order, and they stay two lines on the confirmation and the packing list. That keeps a reorder simple later.
Save it to a shop plan
If you are not ready to buy, press Save to shop plan. Shop plans hold the pieces, quantities, notes and the prices at the time you saved. Make one for the counter, one for the window and one for the back room, or one per shop. Plans live privately on our server, and the browser you saved them in opens them again with a secure cookie, for as long as 400 days. There is no account, so wiping cookies or switching browsers cuts you off from them. Download the project sheet from the plan as a backup.
Saved prices are rechecked against today's catalog as the plan goes into the basket, so the basket always shows the current price.
Fill the basket and send it
You need eight pieces or more, tables and chairs together, to send an order. Add your delivery address and say whether it is a business or a home. This is the moment to book extras on the freight, such as a liftgate, carrying it indoors, a limited-access site or a home drop. If your own carrier account should move the freight, note it here.
The order notes take the rest. Put a PO number there, and say if you buy tax-exempt or for resale. Mention anything we should know about the site, such as a narrow alley door or a dock that is shared with the shop next door.
Then press send. The site takes no card details and no money.
We read every line
Somebody here reads the order against the options and the notes. We look for the things that cost you later: a base that is small for its top, stools that will not clear the ledge, a finish that does not match the rest of the order. If a line needs a word with you, we email before we confirm anything.
Confirmation, freight and payment
Our email brings three things together: the confirmed order, the freight figure for every address, and how to pay. Read it the way you would read a delivery note before you sign it.
- Cards: Visa, Mastercard and American Express. Also check, money order and wire transfer.
- Stock orders: the full amount before anything leaves us.
- Custom orders: 40% deposit up front, the remainder before delivery.
Once the order is confirmed, any change to quantity, options or delivery needs our agreement in writing and may add freight or restocking charges. Custom lines that are already in production cannot be changed.
Making, packing and the truck
Stock lines are out of our door after 14 to 21 business days. Custom lines take longer, as much as about 8 weeks. Add the carrier's transit on top, which is a guess, not a date. A large order can leave in more than one load.
The furniture arrives by LTL freight on pallets, at the dock or the tailgate. Your staff unload it and carry it in. Have someone free to unload inside half an hour of the truck pulling up, count the cartons against the bill of lading and write any damage on it before you sign. The delivery page walks through it.
After the pieces are in
Unpack, set the pieces out and check them against the confirmation. A short count or a defect needs to reach us in writing no more than three days after the delivery, at sales@commercialcafefurniture.com with CLAIM at the front of the subject. If something has to go back, the returns page explains how it works before you pack anything.