Cafe and bakery furniture for the working shopFor cafes, bakeries, delis and small chains. Tables and chairs go out in orders of 8 pieces or more, any mix.Talk to a specialist
Tillworth Cafe Furniture

Contact

Write to us about an order, freight or a claim

Two counter height stools at the end of a wood bakery counter in morning light.
AI-generated concept illustration for layout inspiration. See the linked product pages for the furniture offered.

Start a useful conversation

Tell us about the shop first.

Say whether you run a cafe, a bakery or a deli, and which piece has caught your eye. Paste the product page address, and the answer can start with the right model.

For an existing order, include the order reference so the conversation stays attached to the right request. Avoid sending payment card information in a message; payment details are handled during the order review.

Talk to a specialist

From the furniture collection

Brown Finish Metal Chair, Ladder-Back
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In this guide

One address takes everything: sales@commercialcafefurniture.com. The desk is open on weekdays, 8 AM till 6 PM Central Time, and no message waits longer than one business day for its answer. Mail that lands after hours or at the weekend waits in line and is answered, in the order it arrived, the next business day.

Start the subject line with one word

A single word at the front of the subject sends your message to the right desk. Follow it with the name of your shop or project.

Metal Dining Chair, Coffee Cup BackMetal restaurant chairsMetal Dining Chair, 5 Slats BackMetal cafe chairsCircled Back Dining Chair, Interchangeable Back MetalMetal cafe chairs
Choices come easier when the piece, its spot in the shop and the price sit together.
  • ORDER for anything about what you are buying: options, prices, quantities and changes.
  • FREIGHT for delivery cost, liftgate and other added services, scheduling, several addresses, or shipping to Canada.
  • CLAIM when something came broken, short or faulty.

So a bakery adding stools would write "ORDER Mill Street bakery stools". A shop whose pallet came in broken would write "CLAIM Corner deli delivery".

What goes in the first email

Give us enough up front and one reply can settle it. For a new order or a question about one, give us the order reference if you have it, the products and options you mean, the quantities and the delivery ZIP code. Say whether the address is a business or a home, and whether there is a dock. Buying on a PO, tax-exempt or for resale? Write that in the order notes as the order goes in.

For a claim, attach photos: the whole item, the damage close up and the carton labels. Freight damage and shortages are best reported the day the truck comes.

Fitting out a new shop

Opening a second site, or refitting three at once? Send the plan with your first email. Download the project sheet from shop plans, attach it, and add the address of each site with the date you are working toward. Freight is priced per address, so a full list of sites saves a round of back and forth.

If you would rather talk

There is no phone number to ring. What we have instead is a callback: book a time on the talk to a specialist page and a specialist calls you on a weekday, in the morning, midday or afternoon window you pick, Central Time. Should the line fail to connect, we follow up by email within one business day.

Already answered on the site

Plenty of questions have an answer waiting already. Freight and receiving are on the delivery page. Fees and conditions for sending a piece back are on returns. The questions page covers lead times, payment, minimums and the rest of what owners ask us most. To hold a finish in your hand first, order free samples.

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